Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use the Pokies123 website and related services. Please read them carefully before creating an account, depositing funds, playing games or using any promotional feature. By using the website, you confirm that you understand and agree to these terms, together with any additional rules displayed for a particular service or promotion.
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1. General terms and acceptance
These Terms & Conditions form a legal agreement between you and the operator of Pokies123. They apply to the website, your player account, available games, payment functions, promotions and other services made available through the website. If you do not agree with these terms, you must not use the website or any related service.
On this page
The operator may update these terms from time to time. Changes may be made to reflect changes in law, regulation, technology, security requirements, available services or business operations. The updated version will apply when it is published on the website, unless a different effective date is stated. You should review this page regularly. Continued use of the website after an update means that you accept the revised terms.
Some games, promotions or services may have additional conditions. Those conditions will be displayed or made available before you use the relevant feature. If an additional condition conflicts with these general terms, the additional condition will apply only to the relevant feature to the extent of the conflict.
Eligibility and lawful use
You must be legally entitled to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws and regulations that apply to you. You must not access or use the website from a location where online gambling is prohibited or restricted. It is your responsibility to determine whether use of the website is lawful where you are located.
- You must provide accurate, current and complete information when registering or using your account.
- You must not create or use an account on behalf of another person.
- You must not allow another person to use your account or payment method.
- You must not use the website for unlawful, fraudulent or deceptive activity.
- You must not attempt to interfere with the website, its security, games or other users.
2. Accounts, identity and security
Some features may require you to register an account. You are responsible for ensuring that the information linked to your account remains accurate and up to date. The operator may request information or documents to verify your identity, age, location, source of funds or eligibility. Verification checks may be required before certain account functions, including deposits, withdrawals or continued access to services.
You must keep your login details confidential and take reasonable steps to protect access to your account and devices. You should notify the operator promptly if you believe that your account has been accessed without permission, your details have been lost, or any account activity appears incorrect. You may be responsible for activity carried out through your account where you have failed to keep your credentials secure.
Each person may hold only one account unless the operator expressly permits otherwise. Duplicate, linked or misleading accounts may be reviewed and may be suspended or closed. The operator may also restrict access where account information cannot be verified, where activity appears unusual, or where continued use could create a legal, regulatory or security concern.
Suspension and closure
The operator may suspend, restrict or close an account where it reasonably believes that these terms have been breached, information is inaccurate, the account is being misused, a payment is unauthorised, or an investigation is required. Access may also be limited to meet responsible gambling, identity, fraud prevention or legal obligations.
You may request account closure at any time. Account closure does not remove obligations that arose before closure. Subject to applicable law and any necessary checks, eligible balances may be dealt with in accordance with the operator's procedures. Promotional balances, restricted funds or funds connected with suspected unlawful activity may be treated differently where permitted by law.
3. Deposits, withdrawals and game play
Available payment methods, minimum or maximum transaction values and processing requirements may vary. You may use only a payment method that belongs to you or that you are authorised to use. Payments must not be made using funds obtained unlawfully or for the purpose of disguising the source of funds.
A deposit is credited only when it has been received and accepted by the payment provider and the operator's systems. A transaction may be declined, reversed, delayed or subject to review. You are responsible for checking your transaction information before confirming a payment and for any fees charged by your bank, payment provider or other intermediary.
Withdrawal requests may be subject to identity verification, payment checks, account review and any other requirements permitted by law. The operator may return funds using an appropriate payment method and may require additional information before completing a withdrawal. Processing times can vary because of verification, payment providers, weekends, public holidays, technical issues or other circumstances outside the operator's direct control.
Games are played using the information and instructions shown on the website. You are responsible for checking your stake, selected options and any applicable game rules before confirming play. Once a game action has been submitted and accepted, it may not be cancelled or changed. Game outcomes are determined by the relevant game system and, where applicable, random outcomes. A displayed result may be corrected where there is a clear technical, operational or recording error.
Technical interruptions
Internet services, devices and software can experience faults or interruptions. The operator does not guarantee that the website or games will always be available, uninterrupted, secure or free from errors. If a connection is interrupted, you should check your account history and transaction records before attempting the same action again. The operator may investigate and correct any transaction affected by a technical issue.
4. Promotions, responsible gambling and prohibited conduct
Promotions are available only where expressly offered and may be subject to separate promotional terms. Those terms may include eligibility rules, qualifying actions, time limits, game restrictions, wagering requirements, transaction conditions or other limitations. You should read the relevant promotional terms before accepting or using an offer. Unless stated otherwise, the operator may withdraw, amend or refuse a promotion where required to prevent misuse or comply with applicable obligations.
Responsible gambling is an important part of using the website. Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should set limits that suit your circumstances, avoid gambling with money needed for essential expenses, and never gamble when upset, impaired or under pressure.
- Use available deposit, spend, session or loss controls where offered.
- Take breaks and monitor how much time and money you spend.
- Do not chase losses or increase stakes to recover previous results.
- Use account restriction or self-exclusion tools if gambling is no longer enjoyable or controlled.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
You must not use the website for money laundering, fraud, collusion, cheating, automated play, exploitation of an error or any other improper purpose. You must not use software, devices or methods designed to manipulate game results, bypass security, obtain an unfair advantage or disrupt the website. The operator may suspend activity, void affected transactions where permitted, and take other appropriate action if prohibited conduct is suspected.
5. Website content, liability and legal information
The website and its content are provided for personal use. You may view and use the content only for lawful purposes. You must not copy, reproduce, modify, distribute, sell, frame or commercially exploit website content without permission. Trade marks, graphics, text, software and other materials remain the property of their respective owners or licensors.
The operator takes reasonable steps to provide accurate information, but descriptions, availability and displayed content may change. Information on the website is not financial, legal or personal advice. You should obtain independent advice where appropriate, including advice about gambling laws, tax or financial wellbeing.
To the extent permitted by law, the operator is not responsible for loss caused by events outside its reasonable control, including telecommunications failures, device problems, payment provider issues, malicious attacks, outages, natural events or changes in legal requirements. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law.
If part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining terms will continue to apply. A failure to enforce a term immediately does not mean that the term has been waived. These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights available to you.
For questions about these terms, account access, payments, privacy or responsible gambling, use the support channels made available on the Pokies123 website. Please include enough information for your request to be reviewed, but do not send passwords or sensitive payment details through an unsecured channel.
