Responsible Gaming

Pokies123 is committed to promoting a safe, balanced and informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Take time to understand the risks, set clear boundaries and only play with money and time you can comfortably afford to lose.

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is independent, and previous results do not determine what will happen next. A losing streak does not make a win more likely, while a winning streak does not mean that future wins are guaranteed. Avoid systems, strategies or beliefs that suggest a particular result is due or more likely to happen.

On this page

Before you play, decide how much money and time you are prepared to spend. Consider gambling to be entertainment spending, similar to the cost of another leisure activity. Once your budget has been used, stop playing. Never use money needed for rent, bills, food, education, healthcare or other essential expenses.

Only gamble with money you can afford to lose.
Set a spending limit before you start and do not increase it during play.
Set a time limit and take regular breaks away from gambling.
Keep gambling separate from household, savings and credit funds.
Do not gamble when you are upset, stressed, tired or under the influence of alcohol or other substances.
Never borrow money or sell belongings to fund gambling.
Do not chase losses by increasing your bets or continuing to play.
Treat wins as part of the gambling experience rather than as regular income.

A useful way to keep gambling in perspective is to record your deposits, withdrawals, play time and results. Reviewing this information can help you understand your actual spending rather than relying on memory. If gambling is taking more time, money or attention than you intended, take a break and consider speaking with someone you trust.

Avoid chasing losses

Losses are part of gambling and cannot be recovered by continuing to play. Trying to win back money quickly can lead to larger bets, more spending and greater financial harm. If you lose more than planned, stop playing and review your limits rather than attempting to change the result.

Tools to help you stay in control

Planning your limits in advance can make it easier to maintain control. Pokies123 may provide account and safer-gambling features that allow eligible players to manage their activity. The features available to you, and the way they operate, may depend on the account, product or applicable requirements. Review the relevant information before using a feature.

Deposit, spending and loss limits

Where available, set a limit that reflects your personal entertainment budget. Choose an amount you can maintain without affecting essential spending. A limit is most effective when it is established before playing and treated as a firm boundary. Do not use a temporary increase or a new deposit as a reason to extend your budget.

Time limits and reminders

Use reminders or scheduled breaks to avoid playing for longer than planned. Step away from the screen, check the time and do something unrelated to gambling. If you regularly lose track of time, consider taking a longer break or using an exclusion option instead of relying only on reminders.

Reality checks and activity reviews

Account history and activity information can help you review deposits, withdrawals, bets and time spent playing. Use these records to make informed decisions. If the figures are concerning or different from what you expected, stop gambling and seek support before continuing.

Taking a break or closing your account

If you want to stop gambling for a period, use any available time-out or self-exclusion option. A self-exclusion request is a serious step and should be used when you want to prevent access to gambling for a chosen period or indefinitely. Do not create another account or ask someone else to play on your behalf.

Account restrictions may not immediately remove every gambling-related risk. You may also wish to block access to gambling websites and applications on your devices, remove saved payment methods and ask a trusted person to support your plan. If you believe your account needs a limit, restriction, time-out or closure, review the available account controls or contact the relevant support channel through the website.

Recognising gambling harm

Gambling can become harmful when it affects your finances, relationships, work, study, health or general wellbeing. Harm is not measured only by the amount of money lost. Repeatedly spending more time or money than planned can be a warning sign, even if you sometimes win.

Consider whether any of the following statements apply to you. They are not a diagnosis, but they may indicate that extra support would be useful:

You think about gambling frequently or find it difficult to focus on other activities.
You gamble for longer or spend more than you intended.
You increase your stakes to seek greater excitement or recover losses.
You return to gambling soon after losing money to try to win it back.
You hide gambling, losses or transactions from family, friends or colleagues.
You feel anxious, guilty, irritable or distressed when you try to reduce or stop.
You borrow money, use credit or miss bills because of gambling.
Gambling causes arguments, secrecy or distance in your relationships.
You neglect work, study, sleep, health or other responsibilities.
You have tried to stop or cut down but have not been able to do so.

If any of these signs are familiar, stop playing and seek support as soon as possible. You do not need to wait for a crisis, a large loss or pressure from someone else. Speaking openly with a trusted person can be a practical first step. Support is available for people who gamble as well as for family members, friends and others affected by gambling.

Practical steps you can take

Stop gambling and avoid making further deposits.
Tell someone you trust what is happening.
Review your finances and prioritise essential bills.
Use available time-out, self-exclusion or account restriction tools.
Seek advice from a qualified gambling counsellor, healthcare professional or financial counsellor.
Remove gambling applications, block gambling websites and reduce access to payment methods where appropriate.

Getting support in Australia

Australian players can seek confidential gambling support through qualified counsellors, health professionals, community services and recognised gambling-help organisations. These services can help you understand your gambling, make a plan, manage urges, address financial concerns and support conversations with people close to you. Some services also assist family members and friends who are worried about another person.

You can speak with your general practitioner or another trusted healthcare professional. They can discuss the effect gambling may be having on your mental and physical health and refer you to appropriate support. Financial counsellors may help you review debts, bills and spending concerns. If gambling is connected with stress, depression, anxiety or substance use, ask for help with those issues as well.

For immediate danger, thoughts of self-harm or a serious mental health emergency, contact emergency services or attend the nearest emergency department. Your safety is more important than any gambling account, balance or loss.

Protecting children and other vulnerable people

Online gambling is intended for adults who meet the applicable age and identity requirements. Do not share your account, payment methods or login details with another person. Keep passwords and devices secure, and take reasonable steps to prevent children from accessing gambling content or accounts. Parents and carers may wish to use device controls, payment protections and household rules to reduce accidental access.

Our approach

Pokies123 supports informed choice and responsible participation. We may apply account checks, restrictions or other measures where required by applicable law, our terms or safer-gambling procedures. Players are responsible for providing accurate information, protecting their account and using available controls. Responsible gambling is a shared responsibility, and asking for help is a positive step.

Review this page regularly and make a personal plan before playing. Set a budget, set a time limit, take breaks and stop when your limit is reached. If gambling no longer feels enjoyable or manageable, stop and seek support.