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Betting Rules
These Betting Rules explain the general principles that apply when you use betting products and related services provided through Pokies123. Please read them carefully before creating an account, depositing funds or placing a bet. By using the service, you acknowledge that you understand and agree to follow these rules, together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information.
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1. General betting requirements
You must be legally entitled to use online gambling services in the place where you are located. Players in Australia should check the laws that apply in their state or territory before using the service. You must not access, open or use an account where online gambling is prohibited or restricted by law. Pokies123 may restrict access when required by law, regulation, a licensing condition or an internal compliance requirement.
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You must provide accurate, current and complete information when registering and whenever information is requested. An account is intended for the person named on the account. You must not allow another person to use your account, place bets for you or access your account credentials. You are responsible for keeping your username, password and other security information confidential, and should notify Pokies123 promptly if you believe your account has been compromised.
Only one account may be permitted per player unless Pokies123 expressly allows otherwise. Duplicate, linked or misleading accounts may be reviewed. Where an account is found to breach these rules, bets, balances, promotions or other account activity may be handled in accordance with the applicable Terms and Conditions and legal obligations.
- You must meet any applicable minimum age requirement before using the service.
- You must use your own permitted payment method and must not use funds that belong to another person.
- You must not use the service for unlawful activity, fraud, money laundering or any other improper purpose.
- You must not use automated tools, bots, scripts or software intended to interfere with the service or gain an unfair advantage.
- You must not attempt to manipulate an event, market, game, outcome or settlement process.
2. Placing and accepting bets
Bets may be placed only through the available betting interface and only when the relevant market or game is open for betting. A bet is not final merely because you have selected an option or entered a stake. It becomes accepted when the service confirms acceptance. A confirmation message, account record or transaction history may be used to show whether a bet was accepted.
Before confirming a bet, check the selection, odds or displayed terms, stake, potential return and any other information shown on screen. You are responsible for reviewing these details. If the service displays an error, unusual price, incorrect market information or an interrupted transaction, do not assume that a bet has been accepted. Check your account history or seek clarification through the available support channel.
Pokies123 may refuse, limit, suspend or cancel a bet where permitted by law and the applicable rules. This may occur because of a technical error, a pricing or display error, suspected fraud, a breach of these rules, an event or market issue, a duplicate transaction, an unavailable product or a requirement from an authorised body. Where a bet is cancelled, the applicable stake and settlement treatment will be determined under the relevant Terms and Conditions.
You should not place a bet if you are unsure whether a previous request was successful. Repeated submissions may create more than one accepted bet. Review your bet history before trying again. Technical delays, device problems, internet interruptions and browser errors do not necessarily prevent a bet from being accepted.
- Select the permitted market, game or outcome.
- Enter the stake or other required details.
- Review the displayed information carefully.
- Confirm the bet only when you are satisfied that the details are correct.
- Check the account history for confirmation and retain relevant records.
3. Results, settlement and changes
Bets are settled using the official result or outcome source that applies to the relevant product. Settlement may depend on the published rules for that market, including rules about postponed events, abandoned events, withdrawals, changes to participants, dead heats, ties, void outcomes, incorrect results and events that are not completed as expected. Product-specific rules may apply in addition to these general rules.
Displayed odds, results and market information are provided for betting purposes and may be subject to correction. If an obvious error affects a market, price, result or settlement, Pokies123 may correct the error and settle the affected bet according to the correct information and applicable rules. A result may also be amended if the official result is changed by the relevant authority or recognised source.
The time at which an event begins, changes or finishes may affect whether a bet is valid. Bets placed after a market has closed, after an outcome has become known or after an event has started may be reviewed and may be voided where required by the relevant rules. Live or in-play markets may be subject to additional delays, restrictions and settlement conditions.
Where a market or game is suspended, interrupted or unavailable, you should wait until it is restored and check the account record. A displayed balance or provisional result should not be treated as final until settlement has been completed. If an account is credited in error, the amount may be corrected or recovered in accordance with the applicable rules.
4. Account records, disputes and fair use
Your account history should normally show accepted bets, stakes, outcomes, adjustments and other relevant transactions. You should check these records regularly and raise any concern as soon as possible. When contacting support about a bet, include the available transaction reference, date, market or game and a clear description of the issue. Do not send passwords or other unnecessary security information.
Questions and disputes are reviewed using available account records, system data, transaction information, official results and the rules applying to the relevant product. Pokies123 may request information to verify your identity, account ownership, source of funds or the circumstances of a transaction. Reviews may take time where additional information is needed or where a matter involves an external event, payment provider or authorised body.
You must use the service fairly and honestly. Prohibited conduct includes exploiting software faults, manipulating communications, using another person’s identity, attempting unauthorised access, interfering with other players or using information obtained through improper means. Activity that appears suspicious may be restricted or referred for further review in line with legal and compliance obligations.
If you believe that a bet or settlement is incorrect, follow the complaint process made available by Pokies123. You may also have rights under applicable Australian consumer, gambling or dispute-resolution laws. Nothing in these rules is intended to remove a right that cannot lawfully be excluded.
5. Responsible betting
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and never wager money needed for everyday expenses. Keep track of your time and spending, take regular breaks and avoid betting when affected by alcohol, medication, stress or strong emotions.
- Decide how much you can afford to lose before placing a bet.
- Do not chase losses or increase stakes to try to recover money.
- Use available deposit, spending, time or session controls where offered.
- Consider a temporary break or account exclusion if gambling stops being enjoyable.
- Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.
If you think your gambling may be becoming difficult to control, stop using the service and review the responsible gambling information available on the website. You can request account restrictions or exclusion through the available account or support process. Emergency concerns about personal safety should be directed to appropriate emergency services.
These Betting Rules may be updated from time to time to reflect changes to products, technology, legal requirements or operational procedures. The current version published on the website applies to future use of the service. Product-specific rules and the full Terms and Conditions should always be read before betting, as they may contain additional requirements.
